If we walk into an establishment where we need to wait and fall in line to complete a task or to finish something, we would often see screens where numbers are flashed. This is an example of a queue management system. But what exactly is a queue management system? Queue management systems are used to ensure a disciplined & guided customer service and experience. So with the help of these, waiting would be more organized and there would be no more worries that someone who came later will be served first before you. The importance of a queue managment system can never be over stated, in the a public service industry say public hospitals, the amount of waiting time can make a difference between having access to doctors and surgeons which can greatly affect chances of survival in the extreme, or reducing the severity of a condition that requires medical care like a stroke or heart attack. Of course there are 24 hours emergency clinics for that, however during a peak hour, even emergency cases may be left out in the chaos of large amount of waiting patients. Hence a queue system for hospitals is essential.
Thanks to these! Now, let us discover and find out more about all the other benefits of using a queue management system. Sundar A. will tell us.
Benefits of a Queue Management System
Tired of making customers wait in long queues? Install a queue management system today. Queue management system (QMS) does more than just shortening a waiting line. It benefits the customers, management and agents. An efficient queue management system can help businesses.
In this article, we will discuss four benefits of queue management systems to businesses:
- Increased service efficiency: Generally when one is waiting in the queue, the service is extremely haphazard. People are pushing each other to get to the front of the line. With a QMS, the service efficiency is increased by 35%. The technology has made it possible for the agent or cashier to hail to the next customer quickly and easily. With queue management systems, the customer is given a token and is asked to remain seated until his token number is flashed on the LED monitor. The system also ensures that the customers approach the correct service station based on their desired service. For example, a customer who has to return a purchase will be directed to a different counter than a customer who has to make a new purchase. Read more here
Now that we know the benefits of using a queue management system, let us discuss a specific one. A company’s staff or personnel contribute a lot to the satisfaction a customer receives from the service given. In some instances, there is too much work to do which is difficult to handle and it affects the performance of the staff and the quality of service given to customers. However, since queue management systems are made, it helped companies a lot with extra works.
Alana Berge, in her article, will share to us how effective queue management systems are in improving the productivity of a company’s staff.
How effective is Queue Management System in Improving your Staff Productivity?
The goal of all business service providers should be to provide quality business services to their customers in a timely yet professional fashion. The better their customer service, the more likely their customers will be convinced to approach them again or recommend them to others. And for businesses that deal with the provision of products and services, it is not uncommon to see customers coming in at similar timings. One popular example would be businesses that deal with food related services. If one were to pay attention, one would notice that crowds of people tend to come around at certain timings for food.
It is up to business owners to consider the possibilities of being swamped by customers and to take action to prevent that before it does happen. Therefore, setting up a queue management system could very well be one of the most efficient solutions of improving overall staff productivity! Read more here
It is undeniable that queue management systems have helped a lot in lessening the load of work for humans. There are several types of queue management systems. It is true that it will provide a lot of help, but not all of them will perfectly work for the type of business that you have. That is why we should carefully evaluate what will be suitable for your business. You could do a trial and error, and once you discovered that it doesn’t work,
Perry Kuklin’s article will inform us how we could evaluate the health of your queue management system.
5 Crucial Questions to Evaluate the Health of Your Queue Management System
There are as many ways to manage queues as there are reasons to optimize the efficiency of your queuing system. Everything from a pen and paper check in process at a doctor’s office, to a single line queue at a pharmacy, to a more automated virtual queuing system at the DMV can help serve people more efficiently.
But how can you be sure the queue management system you’ve chosen is the optimal solution for your unique business? When you consider customers are likely to abandon a queue after only 2 or 3 minutes if it’s not moving fast enough, it pays to get it right.
Here are 5 questions to help you evaluate the health of your existing queue management system. Read more here
Great! We now have a good understanding of queue management systems. It is relieving to know that technology can really help humans do their work. It can lessen the load, maximize time, and help a lot with the overall organization of the process, work, and business, but less us not rely on them because the quality of service is really based from the effort and hard work given by the staff. Hopefully queue managment systems would be made more affordable and essential to both public and private healthcare insitutions. After all, the main role of technology is to improve human experiences and help save lives. Another thing to remember is that choosing the right type of queue management system is important. We must evaluate what would really work well, because if we won’t, all will just be a waste of time, effort, and resources.